Are there any best practices that can be addopted to service management? Heynen adopted the ITIL IT Sevice Management framework to the registration and follow up of incidents. This is the best way to keep track of all service related activities.

Besides the Benelux reseller of Audio Precision, Heynen serves also as the European Service Center for Audio Precision. In close co-operation with de US Service Center, Heynen performs warranty services, repairs, calibration and more for AP users in Europe, Middle-East and Africa.

You rely on tools and equipment to run your business. And sometimes the tools and equipment fail or break down. Having a spare part stock available significantly reduces the Mean Time To Repair and gets you up and running as quickly as possible.

Accurate measurements are very important for every service organisation and this begins with keeping your instruments in optimal shape. Heynen is specialised in servicing, updating, calibrating and adjusting test equipment for cable networks.

Many years of experience and knowledge of technology is being utilised to support our customers with professional services. Besides equipment and solutions, Heynen is offering a range of services from on-site installation up to turn-key projects.

Especially for Energy Cable Test equipment that deals with high power cabling, correct and safe operation is a must. With the service that Heynen provides for these instruments, safety is the most important aspect and each repair or calibration includes safety checks.